What we do
GAPbuster Worldwide is the world's leading customer experience
management agency.
Using proprietary data collection processes and technology,
GAPbuster collects specific data about experiences and
opinions, in a time efficient and cost effective manner.
These experiences and opinions are aggregated to provide
statistically relevant answers to the specific questions
posed.
Once extrapolated over the client's business, these experiences
and opinions offer insights and form the basis for developing an
action plan to provide ongoing improvement in and monitoring
of:
- Customer Experience
- Customer Satisfaction
- Customer Engagement
- Staff Satisfaction
- Overall Public Perception
Operating in 74 countries around the globe, GAPbuster has
the reach and proven experience to increase customer loyalty and
sales through the application of its products.
GAPbuster offers tailored products to assist both globally and
locally recognised brands to better deliver quality service
consistently. These tailored products include the
following:
- Mystery Shopping Data Collection
- Retail Audits
- Contact Centre Surveys
- Customer Satisfaction Surveys
- Staff Satisfaction Surveys
- Analytics
- Consulting Projects
To find out more about how we could help to improve your business profitability, sales revenue and customers' experiences click on any of the above links or contact us.
