What we do
GAPbuster Worldwide is a leading customer experience management
agency with over fifteen years of experience. We operate globally
and have access to hundreds of thousands independent of shoppers,
evaluators and auditors.
GAPbuster is committed to helping you understand, measure and
improve your business profitability and customer experience. Our
clients are large corporations, franchise groups and banner groups
who operate across markets and multiple sites.
We will collect and analyse specific data about your customers'
experiences and opinions in an efficient and cost-effective manner.
The reports and results we provide will reveal statistically
relevant answers to your questions, offering an unbiased view of
your company's image and performance.
From these results, your business can gauge insight into the
quality and consistency of your base level operations, providing a
foundation for developing an action plan to assist ongoing
improvement and monitoring of:
- Customer experience
- Customer satisfaction
- Customer engagement
- Customer loyalty
- Staff satisfaction
- Retail compliance
- Public and brand image
But GAPbuster's services do not stop at the reporting stage. We want you to get the most out of your results by providing expert analysis and other options to maximise value. Find out more on our Products & Services page.
For more details on how GAPbuster can improve customer experience please contact us.
